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Sobre el rol
-Attending training sessions to grow knowledge of products and to develop customer service skills.
-Resolving phone, walk-in, live chat, mail and email customer inquiries.
-Identifying customer needs.
-Forwarding and escalating inquiries to relevant individuals and departments.
-Contacting customers to give them accurate feedback on the progress of their inquiries.
-Providing outstanding customer service.
-Updating customer information as required.
-Maintaining confidentiality of information.
-Performing other duties as the need arises.
Requisitos
Looking for a multi-tasking team player with customer service experience and basic knowledge of computers and web-based applications. You must be able to communicate well in person and over the phone and bilingual communication is a plus but not necessary.
Reliable transportation is a must.
Candidates must be able to work shifts 9 am - 5 pm Monday through Friday. No weekends.
Outgoing, patient, friendly, detail oriented, be team focused and have a positive disposition.
Sobre la empresa
Customer Service/Office person needed for our portrait studio. We specialize in capturing portraits of college students as well as K through 12th grade. Do you enjoy working in a fast-paced environment, talking with people and helping to resolve client issues as they arise? All while working in a fun and flexible work environment!? Then join Lauren Studios! NO EXPERIENCE NECESSARY! We offer paid training.
Our company is one if the country's leading college yearbook portrait photographers, contracted by some of the finest universities across the country from Yale University in Connecticut to Stanford University in California and many schools in between.