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I don't like my portraits, can I have them retaken?Yes, we are happy to retake your portraits as many times as you like until you are 100% satisfied with how they turned out. We never charge for retakes. You may mix and match your sessions when you place your finished portrait order. To schedule a retake, simply login using your client ID and password that you created when you made your first appointment and click the schedule appointment tab. You will schedule another appointment just as you did with the first one. Let the photographer know that you are coming in for a retake and they will waive the session fee. Although we offer retakes for free, please keep in mind that we are only on campus for a limited time. Make sure that you consider this when choosing a date for the first appointment. Unfortunately, a retake may not be an option if we are no longer on campus.
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I need to reschedule my appointment, how do I do that?To reschedule your appointment, log into your account using your Client ID # and the password created when you set up your account. Once you are logged in, click on Check Appointments. Then click on Reschedule Appointment from there it will allow you to reserve a new appointment date and time.
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What is the phone number and mailing address?The phone number to reach our team is (951) 272-8600 and our mailing address is 4160 Temescal Canyon Road, Suite 211, Corona, CA 92883.
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What do I need to do to prepare for my portraits?Each school is a little bit different, depending on what your school requires for the yearbook. When you make your appointment, we will let you know the requirements specific to your school. You will also receive an email with details 3 days before your portrait appointment. Watch this short video to prepare in general for your portraits.
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What happens after I have taken my portraits?Because most of our portraits are taken on location, it takes a little time to get them posted online. Even with today’s digital world, we need to receive the paperwork and images from the photographer before we can post them. In general, your portraits will be posted online within 2-4 weeks. You will receive an email when they are available to be viewed online with instructions on how to select an image for the yearbook. Please allow 24 hours from when you first receive your email for all your portraits to be uploaded.
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Can I opt out of having proofs mailed home to me?Yes, When booking your appointment it will ask you if you would like to purchase a proof sheet for an additional $5 on top of your sitting fee. If you wish to not receive the proof sheet to your home simply select the 'no' button when being asked if you would like to purchase the proof sheet.
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There are no more appointments available, but I still haven’t taken my photo. What do I do?We always recommend that you schedule an appointment as soon as possible, however, sometimes life gets in the way. It is possible that we will have more appointments available at a later date, but this is not a guarantee. Please keep a lookout for emails from us and continue to check back on the appointment tab to see if more appointments have been added.
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How do I make sure I am included in my school’s yearbook?It’s simple. Just make a portrait appointment! First, you will need to create an online account with us. You should have received a Lauren Studios Client ID by email or mail. Use that Client ID here to create your online account. Then, just follow the prompts to make your portrait appointment. Once you are photographed, you’ll automatically be guaranteed to be included in your school’s yearbook.
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What is Artisan Matte, Pearl Metallic, and Economy?These are the different photo finishes. Artisan Matte is our finest finish. It includes multiple layers of matte lacquer to enhance the portrait and protect it from fading for years to come. Pearl Metallic includes multiple layers of glossy lacquer creating a softer, but also protective finish. The Economy finish has no protective lacquer and is printed on standard photo paper.
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What is included in retouching?We offer two different kinds of retouching: Basic Retouching Removes minor blemishes and softens harsh facial lines. It does not include stray hair or 5 O’clock shadow removal. Please call our office at 951-272-8600 for a quote on any additional retouching requests. Premium Retouching Includes everything included in Basic Retouching plus will even out skin tone, soften hot spots, and whiten teeth. It does not include stray hair or 5 O’clock shadow removal. Please call our office at 951-272-8600 for a quote on any additional retouching requests.
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I ordered digital files. What are they and how long do they take to receive?Digital files are high resolution copies of your portraits sent to you via email. They include a copyright release which allows you to go to any photo printing service, such as RiteAid or Walmart, to get as many copies of your photos printed as you would like. You will receive your digital file(s) approximately 3 to 5 days from your order date. If you need them sooner, please call our office for assistance. Please advise that once the files are sent the order is no longer refundable.
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I ordered digital files. What does 300 PPI mean?300 PPI stands for 300 pixels per inch. Industry standard, good quality photographs require 300 pixels per inch. This means that your photos can be printed at outstanding quality even at a large size.
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Do you offer retouching on portraits?Yes we do! Basic Retouching is $19 Premium retouching is $29. There is a fee for the retouching when added to an individual item but it is included in all of our packages. If you want something special done, call the studio as there will be a fee.
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What is included in retouching?We offer two different kinds of retouching: Basic Retouching $19 per image Removes minor blemishes and softens harsh facial lines. It does not include stray hair or 5 O’clock shadow removal. Please call our office at 951-272-8600 for a quote on any additional retouching requests. Premium Retouching $29 per image Includes everything included in Basic Retouching plus will even out skin tone, soften hot spots, and whiten teeth. It does not include stray hair or 5 O’clock shadow removal. Please call our office at 951-272-8600 for a quote on any additional retouching requests.
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How is my data protected by Lauren Studios?Lauren Studios does not sell, share or provide data to any unaffiliated 3rd party companies. All data is stored on Lauren Studios servers which are encrypted by the latest industry standards. All data is encrypted in transit and at rest.
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